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Support Engineer for Clinical Solutions

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Entimo AG is a global technology leader in the development of IT solutions for pharmaceutical trials. We develop ground-breaking products, setting new standards and shaping the IT future of the pharmaceutical industry. We use cutting-edge and holistic technological approaches to enable our customers - world-class life science organizations – to solve their IT challenges in the clinical and pre-clinical areas. We aim at providing our customers with the highest level of quality in everything we do. We constantly reflect on our methodologies, processes and tools, and are both open for improvements and striving for excellence. An ongoing transition from a classic client-server application with an RCP client to a microservice architecture with a modern web interface offers a unique chance to learn about very different technologies. We create the best possible working conditions and educational opportunities for our employees to grow their talents.

Job Description:

As a member of our third-level support team, you interact with global customers managing their problem reports and change requests. You troubleshoot incidents and develop solutions with our agile development teams. Beyond that, you manage our global annual license updates and assist project teams with the preparations and rollout of product updates.

We Are Looking For:

  • MSc in Computer Science or a related field (engineering/mathematics/IT) and/or comparable experience in IT projects
  • Excellent communication skills and a strong service attitude
  • Experience with the requirements and processes of pharmaceutical product development (CRO experience preferred)
  • Programming knowledge (Java, Scala, Typescript, Angular)
  • Operating system knowledge (Windows, Linux, Unix)
  • Tool knowledge (Git, Bugzilla, Jira, Jenkins, Docker)
  • Advanced verbal and written English skills

We are offering:  

  • Long-term position as a support engineer, effective immediately or upon availability
  • Excellent opportunities for education and advancement
  • Effective training in our products with potential to participate in future developments
  • Exciting location in central Berlin
  • Flexible work hours and comfortable, open atmosphere in a motivated, professional team
  • Attractive, performance-based remuneration with options for growth

Apply now