Product Roadmap Briefings
With every major and minor release of the entimICE product suite, Entimo will offer to Expert, Strategic and Technical partners the corresponding product release notes. In addition, Entimo will conduct a web-based overview session with a live demonstration of new features.
Product Documentation Access
Partners with the corresponding access level will receive a partner copy of all available product user and administration guides as well as a comprehensive package of training materials.
Upon your acceptance in the partner program, your team is eligible for one initiation training session on Entimo’s premises (2.5 days) as well as three online follow-up sessions (1h each) free of charge. All registered partners will get a 50% discount on the regular price of all training programs offered by Entimo.
Test System Access
Expert and Strategic partners are allowed to have their own test installation of the entimICE product suite for demonstration and training purposes after the establishment of a complementary demo license agreement.
Partner-level Product Support
For partners with their own entimICE installations, Entimo offers free product-related support with email-based case submission (3rd level, no SLA) and proactive alerts.
Access to Expert Services
Our Expert, Strategic and Technical partners have priority access to Entimo consultants if they need help with entimICE projects and beyond (Note: A separate service framework agreement between the partner and Entimo is required).